Last Updated: May 2026
At Lucky Block Casino, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website and use our services.
1. Introduction
This Privacy Policy applies to all users of Lucky Block Casino, including German players. By registering an account or using our platform, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, date of birth, email address, phone number, residential address, and ID documents (for verification).
- Account Information: Username, password, account preferences, and transaction history.
- Payment Information: Wallet addresses (crypto) and limited payment details.
- Technical Data: IP address, device type, browser information, operating system, and usage data.
- Location Data: Approximate location (country level) for regulatory compliance.
3. How We Use Your Information
We use your data for the following purposes:
- To create and manage your account
- To process deposits and withdrawals
- To provide customer support
- To offer and manage bonuses (including the Lucky Block casino bonus)
- To comply with legal and regulatory requirements (KYC/AML)
- To improve our services and user experience
- To send promotional offers and important account notifications (you can opt-out of marketing)
4. Sharing of Information
We may share your information only in the following cases:
- With licensed game providers and payment processors (as necessary)
- With regulatory authorities when legally required
- With trusted service providers who help us operate the platform (under strict confidentiality agreements)
- In case of merger, acquisition, or sale of assets
We never sell your personal data to third parties.
5. Cookies and Tracking Technologies
Lucky Block Casino uses cookies and similar technologies to:
- Remember your preferences and login details
- Analyze website traffic and improve performance
- Deliver personalized content and offers
You can manage your cookie preferences through your browser settings at any time.
6. Data Security
We implement advanced security measures including:
- SSL encryption for all data transfers
- Secure servers and firewalls
- Regular security audits
- Strict internal access controls
While we strive to protect your information, no system is 100% secure. You are also responsible for keeping your login credentials confidential.
7. Your Rights (GDPR Compliant)
As a player in Germany / EU, you have the following rights:
- Right to access your personal data
- Right to rectification (correct inaccurate data)
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise any of these rights, please contact our support team.
8. Data Retention
We retain your personal data only as long as necessary for legal, regulatory, and legitimate business purposes. Account data is usually kept for the duration of your relationship with us plus additional years as required by law.
9. International Data Transfers
Some of our service providers may be located outside the EU. In such cases, we ensure appropriate safeguards are in place to protect your data.
10. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. The latest version will always be posted on this page with the “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us via:
- 24/7 Live Chat on the website
- Email: support@luckyblockcasino.com